Our pledges to you

Little things make the difference?

Matrix understands that it’s the little things that make the difference, that’s why we strive to exceed your expectations. From the initial contact with our dedicated account managers to the regular service technicians visits, we are all part of a team – working for you, our client.

Our customer pledges mean much more than mere words, it forms the very fabric of our business ethos. Its what makes potential clients become valued customers and those customers become our valued partners; that’s how our relationships and expertise grow.

Businesses of all sizes chose Matrix to be their strategic partner every year - we hope you will join them.

Our pledges to you…


No hidden charges

Our partnership with you starts with a free, no obligation survey of your workplace requirements where we assess your exact requirements, we then provide a bespoke service using the very best products thereby allowing you to focus on the more important parts of your business.


Fixed term / Fixed prices

It’s really straight forward, the price we quote is the price you pay for the entire contract period. Unlike our competitors, we appreciate you may want to look elsewhere at the end of your contract period – it’s no problem, no contract roll over here!


Simple, hassle free invoicing

Simple, easy to understand invoicing sent direct to your email (no complicated portals here).


Payment terms to suit you

Whatever your requirements, we can accommodate them – after all, its not rocket science.


Proof of Service

We do what we say we do, and we prove it every time with a signed, time stamped worksheet emailed directly to you.


Money back guarantee

Put simply, with Matrix your satisfaction is guaranteed. Our “Service Guarantee” ensures that should you not get the service you want, when you want it, we will happily refund your money – this is our no quibble “Service Guarantee”.


Speak to Us

We will deal with your request punctually, professionally and in a courteous manner. Get through to a human in less than 10 seconds. Or email us, we’re really fast on the keyboard.

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Matrix Catalogue

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What our customers say

After being in a long, difficult to cancel contract with a major company, we turned to Matrix who offered great advice from the outset, superb service backed up with a service guarantee – they even saved us a small fortune.
- COS Group,
A big Thank You! Not only did you save us money on our existing contract but you have gone over and above to ensure our facilities are always in pristine condition.
- Apex Recruitment,